Six Ways to Achieve Better Behaviour at the Office

Working with family is not always easy. You have history. You know a lot about one another. You know how to push each other’s buttons. Feelings can be strong – you may love each other or hate each other (or some of both). This kind of dynamic is unique to those families who work together in a family business.  Many families navigate the challenges well.  With planning and a positive attitude so can you.

Below are six suggestions to help you achieve harmony in the family business workplace.

1. This too shall pass

   • Take a long-term approach

   • Ask yourself if in a year this will matter

     •  If it will matter address it sooner than later (smaller problems are easier to fix than bigger problems)

   • Walk away if needed

2. Recognize that family dynamics are complicated

   • Dealing with family can be hard

   • Resentments can rear-up and lead to outbursts

   • Don’t expect overnight change, resolution takes time

3. Create a Code of Conduct

   • Be clear about behavioural expectations at the office

   • Some examples include:

     • Leave your feelings outside the office

     • Act professionally

     • Treat others with respect

     • Listen with the intent to understand

     • Rules for conflict resolution

4. Manage yourself

   • Control what you can

   • Lead by example

   • In this way you will build trust

   • Take time off to relax and regroup

5. Have respectful conversations

   • Discuss issues and listen to understand

   • Try to put yourselves in their shoes

   • If something can’t be resolved get help

6. Have a family retreat

   • Take time in a non-stressful environment to celebrate successes and make connections

   • Plan far in advance to everyone has notice and feels welcome

   • Keep it as simple and easy as you can for everyone to make it

   • Ask for input

   • Plan for some team building activities and some less scheduled fun